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Frequently Asked Questions

Register

1.How do I register on courseandexam?

You will need to complete a simple registration form. To sign up, please click here

 

2. I forgot my password

To reset your password, please click here

 

Order

3. How to purchase a product?

Firstly, select the product and add it to cart. The checkout button is located at the top right hand corner of the page. Next, fill in all required particulars in the check-out process. You will then be directed to the Paypal page to make payment. For more instructions on how to purchase, please click here.

 

4. How to sign up for a course?

To enroll for a course, please make payment online and complete the registration form as follows:

- For company sponsored candidates, please click here.  
- For individual candidates, please click here.

Then, send it to ict@nextu.com.sg. The class status will only be confirmed one week before the class starts. A notification will be sent to you via email.

Please note that all classroom training courses sold on courseandexam are not applicable for UTAP.

 

5. How to register for an exam?

For booking of exam, please email exam@ntuclearninghub.com with the following details:

- Name
- NRIC
- Tel #
- Address
- Exam Code
- 3 Preferred date & time

 

Discount Coupon

6. How to apply a discount coupon?

For instructions on how to apply a discount coupon, please click here.

 

Order Status

7. What does the order status means?

  • Pending - Pending orders are brand new orders that have not been processed. Typically, these orders need to be invoiced and shipped.

  • On Hold - The user cannot proceed to order processing if the order is in this state. For example, some data must be verified.

  • Pending PayPal (possible for PayPal orders only) - Pending PayPal orders are brand new orders that have not been cleared by PayPal. When using PayPal as a payment method, customers are redirected to the PayPal website. If they have not paid for the order, orders will be marked as Pending PayPal. It is not recommended to process these orders without referencing PayPal first to see if payment has been made.

  • Payment Review - As long as an external payment gateway is verifying the payment information from a sales order, the order is assigned the Payment Review status both in the payment system and in Magento CE.

  • Processing - Processing means that the order has been either invoiced or shipped, but not both.

  • Suspected Fraud (possible for PayPal orders only) – The order transaction did not pass one or more of the PayPal fraud filters and the system receives the response from PayPal that the transaction is under review by Fraud Service

  • Complete - Orders marked as complete have fully been invoiced and have shipped.

  • Canceled - The order has not been paid and is canceled by the customer.

 

Payment Methods

8. What are the payment methods on courseandexam?

Credit Card: Card payments are processed electronically. We only accept Master card and Visa card for payment.

Paypal: If you already have a Paypal account, this option can be selected for purchasing.

 

Canceled/Refund

9. How does the refund process work? 

  • Paypal checkout

PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit.  Please note, refunds to credit cards can take up to 30 days to appear on your statement.

  • Credit Card

If you made an order and paid by credit card (Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the billing cycle of your credit card company. Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount.

Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount. (Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed)

 

Confirmed Classes

10. Are the courses listed on course and exam confirmed to run?

No. In the event that your class is postponed to the next batch due to insufficient number of participants, you may transfer to the next available class or request for full course fee refund. 

 

NTUC Member Benefits

11. What is UTAP?

UTAP (Union Training Assistance Programme) is a training benefit for NTUC members to defray their cost of training.  This benefit is to encourage more union members to go for skills upgrading. NTUC members enjoy 50% unfunded exam fee, capped at $250 each year when you sign up for courses or exams supported under UTAP (Union Training Assistance Programme). Terms and condiions apply. For more information, click here.

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